Privacy Policy

• Contact and order details: name, email, shipping address, phone (optional).
• Order history and customer-service messages.
• Technical data: IP address, device and browser type, and pages viewed.
• Cookie and analytics data, where you consent (see Cookies below).

We do not collect or store full payment-card numbers. Card payments are handled by our payment processors (such as Stripe and PayPal), who process card data on their own secure systems.

• To process and ship your orders and provide customer support.
• To send order and delivery updates.
• To prevent fraud and keep the store secure.
• To meet legal, tax and accounting obligations.
• To send marketing only where you have opted in; you can unsubscribe at any time.

We rely on: performance of a contract (to fulfil your order); legal obligation (to keep tax records); legitimate interests (to secure and improve the store); and consent (for optional marketing and non-essential cookies).

We share data only with providers who help us run the store: payment processors, shipping carriers, and IT and analytics providers. They act on our instructions under contract. We never sell your personal data. We may disclose data where required by law.

Some providers are located outside the UK/EEA. Where data is transferred, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or EU Standard Contractual Clauses.

We keep order and transaction records for as long as needed to fulfil orders and to meet legal and accounting requirements (generally up to 6 years). Marketing data is kept until you unsubscribe.

Under UK/EU GDPR you may access, correct, delete or port your data, object to or restrict processing, and withdraw consent. Under the California Consumer Privacy Act (CCPA), California residents may request access to or deletion of personal information and may opt out of any “sale” of personal information — we do not sell personal information. To exercise any right, email support@h2ogas.shop. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

We use essential cookies to run the cart and checkout, and optional analytics cookies only with your consent. You can control cookies through your browser settings; blocking essential cookies may affect how the store works.

Data controller: H2O HEATING AND GAS SERVICES LIMITED, Company No. 05632085, Y Garth, Capel Seion Road Drefach, Llanelli, SA14 7BN, United Kingdom. Email support@h2ogas.shop · Phone +44 7444542832.